Privacy Policy

Last updated: August 12, 2026

Thank you for visiting the CENTRE RÉCRÉATIF INTERCULTUREL EDEN website and for reviewing its Privacy Policy (hereinafter referred to as the “Policy”).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent, where applicable, to the processing of your data and personal information in accordance with this Policy.

This Privacy Policy consists of the following sections:

Purpose of the Privacy Policy
Effective Date
Methods of Obtaining Consent
Purposes of Data Collection
Personal Information Collected
Purposes of Data Processing
Processing Methods Used
Access to and Control of Personal Information
Sharing of Personal Information with Third Parties and Reasons for Such Sharing
Use of Cookies and Similar Technologies
Retention of Personal Information

1. Purpose of the Privacy Policy

Respect for privacy and the protection of personal information are essential to us. Through this Policy, we intend to protect personal information in accordance with applicable laws.

To ensure this protection, CENTRE RÉCRÉATIF INTERCULTUREL EDEN undertakes to collect, process, and share information that can identify an individual only when that individual has provided consent, unless such collection, processing, or sharing is permitted or required by law, in which case your consent will not be required.

The purpose of this Policy is to inform users of the reasons why and the manner in which CENTRE RÉCRÉATIF INTERCULTUREL EDEN, or any person acting on its behalf, collects and uses their personal information. It is intended to be written in clear language in order to ensure that users provide informed consent.

For the purposes of this Policy, “personal information” means any information relating to an identifiable individual or that makes it possible to identify an individual. Whenever possible, we will anonymize, pseudonymize and/or aggregate such information so that it no longer identifies an individual.

2. Effective Date

This Policy is effective as of August 12, 2026.

3. Methods of Obtaining Consent

We are committed to obtaining consent before collecting an individual’s personal information. Consent may be explicit or implicit and may be provided directly by the individual or by their authorized representative.

We favour obtaining explicit consent, whether verbally, electronically, or in writing. However, implied consent may reasonably be inferred from an individual’s actions or inaction. For example, providing a name and address in order to receive a publication, or providing a name and telephone number in order to receive a response to a question, is considered implied consent to the collection of information containing personal information.

In determining the appropriate type of consent, we take into account the sensitivity of the personal information concerned, the purposes for which it is collected, and the reasonable expectations of an individual in similar circumstances.

If we wish to use personal information for a new purpose, we will describe the intended use and request consent again.

It is not always possible, particularly in connection with a government request, to obtain an individual’s consent to collect, use, or disclose their personal information. We undertake never to disclose such information other than in accordance with this Policy, unless required or permitted by law.

4. Purposes of Data Collection

The information collected is gathered in accordance with the purposes and objectives set out in this Privacy Policy.

Some of the reasons why we collect your personal information include:

To provide products and services: We collect and process the data and information necessary to fulfil our mission and contractual obligations.
To provide and improve these products and services: Data collected through your interactions with our services may be used to analyze and improve the operation of our products and services.
To develop new products and services and for artificial intelligence purposes: Collected data may be used for research and development in order to offer new products and services to our users, including through advertising and marketing communications. In addition, collected and aggregated data may be processed by algorithms using artificial intelligence.
To provide personalized products and services: The collection and analysis of data generated through your interactions with our services allow us to develop and create relevant products and services that better meet your cultural and entertainment expectations, including by providing accommodations for clients who require them.
To evaluate the performance of products and services: Data is collected to obtain information about the advantages and disadvantages of our products and services so that we can evaluate and address them when necessary, including through surveys. This allows us to ensure the quality of our products and services and support risk management.
To protect the privacy of our users: Collected data allows us to verify identities and protect the privacy of individuals who communicate with us by telephone, electronically, or by other means.
To comply with legal obligations: Data is collected to comply with obligations arising from laws, regulations, or international treaties.

5. Personal Information Collected

CENTRE RÉCRÉATIF INTERCULTUREL EDEN may collect personal information in various forms, but will do so only through lawful means and solely for the necessary purposes disclosed to you, as described in this Policy, or where permitted or required by law.

The personal information collected, as well as its level of sensitivity, may vary depending on the context of the interactions between you and CENTRE RÉCRÉATIF INTERCULTUREL EDEN. For this reason, we consider it important to inform you of the nature of the personal information we use.

We protect all personal information collected. Personal information that may be collected and used includes, in particular:

Name and contact information: First and last name, email address, mailing address, telephone number, and other similar information used to communicate with you.
Identification credentials: Passwords, password hints, and other similar security information used to identify you and provide access to your account.
Demographic information: Information about you such as your age, gender, country, and preferred language of communication.
Payment information: Information necessary to process payments, such as payment instrument numbers, including credit card numbers, and related security codes.
Subscription information: Information relating to your subscriptions to cultural events as well as newsletters from cultural organizations.
Images and audio: Audiovisual information used to ensure the safety of our users, particularly at locations where cultural events are held and where we act as organizer or host.
Interactions: Information relating to your use of websites, platforms, and tools. This includes information that you provide when using products. In other cases, such as error reports, this may include data generated by us.

Other examples of interaction data that we collect include:

Website browsing and usage data, including:
- Payment and account history: Information concerning items you purchase and activities associated with your account.
- Troubleshooting and support information: Information you provide when contacting CENTRE RÉCRÉATIF INTERCULTUREL EDEN for assistance, including the products you use and other information that helps us resolve your issue.
Interests and preferences: Information concerning your interests and preferences, such as artists or styles of music that motivate you to attend concerts, the types of exhibitions or cultural events that interest you, and cities to which you are willing to travel to attend certain cultural events. In addition to information that you have explicitly provided, other data we collect may sometimes allow us to determine or infer your interests and preferences.
Content consumption data: Information about multimedia content, such as television, video, music, audio, books, applications, and games, that you access through our products.
Searches and commands: Search queries and commands that you use when interacting with our website.
Text, typing, and handwriting input data: Textual, typing, and handwriting input data, as well as any related information.
Location data: Information concerning the location of your device, which may be precise or approximate. For example, location information may be collected from a device’s IP address or from account profile information indicating a less precise location such as a city or postal code.
Other data: Other information provided when using our website, including data obtained through Google Analytics.

6. Purposes of Data Processing

Providing our products and services: We use data to operate our products and services and to provide you with rich and interactive experiences.
Improving products and/or services: We use data to improve our products, including by adding new features or capabilities, such as error reporting during a ticket purchase or when consulting an online program.
Personalization: Certain products include personalized features, such as recommendations designed to improve your experience and satisfaction. These features use automated processes to adapt your experience based on the data we have about you, including inferences about you and your product usage, activities, interests, and location.
Developing products and/or services: We use data to develop new products. For example, we use personal information that has been anonymized or pseudonymized in order to better understand our customers’ needs.
Customer support: We use data to diagnose and resolve problems related to products and/or services, restore access to your personal account, and provide other support and assistance services.
Contributing to security and troubleshooting: We use data to help secure and troubleshoot our products and services. This includes using data to maintain the security of services offered to our customers, detect malicious software and activities, resolve performance and compatibility issues, help customers get the most from their experience, and inform them of updates to our products and services. This may include the use of automated systems to detect security issues.
Security: We use data to protect the security of our products and customers. Our security features may prevent malicious software from operating, notify users when malicious software is detected on their device, or involve the use of video surveillance to help ensure public safety during events.
Surveys and promotional communications: We use collected data to provide surveys and promotional communications. You may subscribe to email communications, participate in surveys, and choose whether or not to receive promotional communications from CENTRE RÉCRÉATIF INTERCULTUREL EDEN by email, SMS, postal mail, or telephone. For more information on managing your contact information, email subscriptions, and promotional communications, please refer to the section of this Policy concerning access to and control of your personal information.
Relevant offers: CENTRE RÉCRÉATIF INTERCULTUREL EDEN uses data to provide you with relevant and important information concerning the products and services offered. We analyze data from different sources to predict which information may be most interesting and relevant to you and communicate it to you in different ways. For example, we may predict your interests in shows and recommend new activities that may appeal to you.
Advertising: CENTRE RÉCRÉATIF INTERCULTUREL EDEN uses data collected through its interactions with you, certain products, and third-party websites to advertise its products and services, including on third-party websites. We may sometimes use automated processes to make advertisements more relevant.
Business transactions: We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact information to provide products purchased through our online stores or ticketing systems.
Reporting and business operations: We use data to analyze our operations and improve decision-making processes. This allows us to make informed decisions and create reports regarding the performance of our activities.
Protection of rights and property: We use data to detect and prevent fraud, resolve disputes, enforce agreements, and protect our property. For example, we use data to confirm the validity of tickets sold in order to combat fraud. Automated processes may be used to detect and prevent activities that violate our rights or the rights of third parties.
Legal compliance: We process data to comply with applicable laws. For example, we use customers’ ages to ensure compliance with children’s privacy protection obligations or to verify that customers meet recommended age requirements. We also process contact information and identifiers to assist customers in exercising their data protection rights.
Research: We use data for research purposes, including scientific research and research conducted in the public interest, where permitted by law.

7. Processing Methods Used

CENTRE RÉCRÉATIF INTERCULTUREL EDEN places the highest importance on the security of your personal information and is committed to processing it in accordance with industry standards and practices, solely for the purposes for which it was collected, as described in this Policy or in a specific notice provided for that purpose. Nevertheless, absolute protection cannot be guaranteed due to the security limitations inherent in transmitting information over the Internet. Information transmitted to us is therefore ultimately provided at the user’s own risk.

8. Access to and Control of Personal Information

CENTRE RÉCRÉATIF INTERCULTUREL EDEN ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request corrections if the information is inaccurate. If you believe that your personal information is inaccurate or if you wish to access your personal information, you may submit a request using the contact information provided at the end of this Policy.

To the extent reasonably possible, we will provide timely access to your personal information. However, for security purposes, we may need to verify your identity.

There may also be circumstances in which we cannot provide access to your personal information. This may occur, for example, where access could result in the disclosure of another individual’s personal information and that individual refuses to consent to the disclosure, or where legal restrictions apply. If such a situation arises, we will inform you of the reason why access to your personal information cannot be provided.

If your request concerns data appearing on third-party web pages or platforms, please contact those third parties directly.

9. Sharing of Personal Information with Third Parties and Reasons for Such Sharing

We do not share your personal information with companies, organizations, or individuals outside CENTRE RÉCRÉATIF INTERCULTUREL EDEN, except for our authorized suppliers and partners who require access to the information for the purposes listed in this Policy and within its limits, as well as in the following circumstances:

With your consent.
For storage on cloud servers: In such cases, personal information may transit through third-party jurisdictions. Please note that we only use services provided by reputable companies with privacy policies.
For external processing purposes: We provide personal information to other trusted companies or individuals that process such information on our behalf, in accordance with our instructions, this Privacy Policy, a level of data security at least equivalent to ours, and all other appropriate security and confidentiality measures.
- In particular, we use third-party providers to pool, clean, and analyze data in the cultural sector so that they may enhance the value of that data and develop tools for the benefit of the public or cultural-sector stakeholders.
  - The data is first prepared and classified so that it can be used.
  - Based on the prepared data, the provider creates aggregate statistics containing general, non-personal information, which may sometimes be combined with information from similar sources. This pooled data is then used to create aggregate statistics, including origin analyses, primarily based on postal codes, as well as seasonality analyses and pricing analyses, such as average purchase basket analyses.
  - The data is then enriched using two different processes. The first involves enrichment through the use of publicly available third-party data, such as socioeconomic and demographic census data associated with postal codes. The second process is referred to as inference-based enrichment. For example, when a ticket is purchased using a “under 25” rate, it may be inferred that the individual concerned is under 25 years of age.
For legal reasons: We disclose personal information outside our organization where access to such information is necessary to comply with applicable laws and regulations.

CENTRE RÉCRÉATIF INTERCULTUREL EDEN undertakes not to sell or rent your personal information to any third party.

10. Cookies and Similar Technologies

CENTRE RÉCRÉATIF INTERCULTUREL EDEN may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information relating to visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by a server to a browser when visiting a website and are used to uniquely identify the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, pages of our website that you visit, the time and date of your visit, the amount of time spent on pages, and other statistics.

Cookies are used in particular to retrieve search history and shopping carts, such as ticket purchases, associated with a browsing session, in order to facilitate the user’s online browsing experience. It is important to understand that enabling cookies may, depending on the selected configuration, allow other servers to install cookies on your system. You can configure your browser settings to notify you of the presence of cookies, giving you the option to accept or reject them.

Please note that our website may contain links or references to third-party websites. This Policy no longer applies once you leave our website, and CENTRE RÉCRÉATIF INTERCULTUREL EDEN is not responsible for the collection or processing of personal information by such third parties or through external sources.

11. Retention of Personal Information

CENTRE RÉCRÉATIF INTERCULTUREL EDEN retains collected data for different periods of time depending on its nature and usefulness in providing our products and services. During the retention period, CENTRE RÉCRÉATIF INTERCULTUREL EDEN takes physical and technical measures to ensure the security of data containing personal information.

The principal locations where personal information is stored include cities in which CENTRE RÉCRÉATIF INTERCULTUREL EDEN has offices or facilities, as well as cities in which GOOGLE DRIVE operates servers containing data collected by CENTRE RÉCRÉATIF INTERCULTUREL EDEN.

Personal information may be stored outside the country in which you live where a third-party provider or another entity to whom we disclose personal information in accordance with this Policy is located outside your country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed, or stored, and governmental and law enforcement authorities in those countries or territories may have access to it.

Once the applicable retention period has expired, personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for longer periods.

Other Information

Changes to this Policy

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be implemented without your explicit consent. We always indicate the date on which the latest changes were made and allow you to access archived versions for review. If the changes are significant, we will post a prominent notice on our website and, for certain services, may also provide notification by email.

Person Responsible for Privacy Compliance

For any questions, comments, or complaints regarding this Policy, you may contact the person responsible for ensuring compliance with this Privacy Policy:

Tatiana Romilie Yomba

CENTRE RÉCRÉATIF INTERCULTUREL EDEN

Email : info@centre-eden.ca

Phone : (819) 598-9094

Privacy Policy

Contact us

Contact details

Opening Hours